Returns & refunds.

We want every MACHT piece to feel right. Eligible full-price items may be returned within 30 days of delivery, subject to the conditions below and your rights under Australian Consumer Law.

Return conditions

Items must be unworn, unwashed, unaltered and returned with all original tags and packaging. For hygiene reasons, underwear and items with a removed hygiene seal cannot be returned for change of mind.

Sets

Products sold as a set must be returned together. Individual components of a set cannot be returned separately.

Final sale

Items clearly marked final sale are not eligible for change-of-mind returns unless faulty or otherwise required by law.

Faulty items

Nothing in this policy excludes rights available under Australian Consumer Law. Contact client services with your order number and clear photographs if you believe an item is faulty.

Refund timing

Approved refunds are issued to the original payment method after inspection. Financial institutions may require additional time to display the funds.

Starting a return

Contact client services before sending an item. Unauthorised returns may delay processing.